At Genix.ai, we are committed to providing fast and reliable shipping for all of our medical kits and genetic products. We want to ensure that your order arrives in perfect condition and within a reasonable time frame. Please review our Shipping and Delivery policy below:

1. Shipping Methods

• We offer multiple shipping options to cater to your needs, including standard shipping, expedited shipping, and express shipping. Shipping times and costs vary depending on the shipping method selected and your location.
• Once your order is processed and shipped, you will receive an email notification with tracking information (if available) so you can track the status of your shipment.

2. Shipping Costs

• Shipping costs are calculated based on the weight and size of your order, as well as your delivery address. The cost will be displayed at checkout before you confirm your purchase.
• We offer free standard shipping on orders over a certain amount. Please check our website for current promotions and free shipping thresholds.

3. Delivery Time

• Delivery times vary depending on the shipping method and destination. Please note that the following are estimated delivery times:
  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Express Shipping: 1-2 business days
• Please note that delivery times may be affected by factors such as weather conditions, customs clearance, and other unforeseen circumstances.

4. Order Processing

• Orders are processed within 1-2 business days from the time of purchase. Once your order is processed, it will be shipped out according to the selected shipping method.
• Orders placed on weekends or holidays will be processed on the next business day.

5. Shipping to International Addresses

• We offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer.
• Delivery times for international orders may vary based on the destination country and the shipping method selected.

6. Missing or Delayed Shipments

• If your order is missing or delayed, please contact our support team immediately at support@genix.ai. We will work with the carrier to resolve the issue as quickly as possible.
• Please note that once a package is marked as delivered, we cannot be held responsible for any lost or stolen items. We recommend that you track your order and contact the carrier for assistance if necessary.

7. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of receiving the shipment. We will arrange for a replacement or refund based on the situation.
• Please include photos of the damaged product and packaging when contacting us for faster resolution.

Contact Information:

For any questions or concerns regarding shipping and delivery, please contact us at:

Email:support@genix.ai

Phone:+91 886 7454 344